• African Reflections operates as a Fair Trade, business with a mission to create entrepreneurship for both Africans and Americans with the desire and compassion to promote the development of strategic alliances and relationships between both worlds.
• We promote and market products from the African continent made by people who offer their culture and skills and more often than not receive very little recognition or financial benefit.
• We honor the craftsmen’s skills which come from their own hearts and minds; their art reflects their feelings and impressions of their homeland.
• We trade with the craftsmen directly thereby eliminating third parties and ensuring fair payment for their products.
• We provide assistance for cash advances and consistent purchases to enable the craftsmen to grow and sustain production.
• We provide contacts for them in the United States to provide links for business developments in both worlds.
• We assist them in quality control of their products so that they can ensure sustainable pricing and earn consistent incomes.
• We promote fair trading that empowers local communities in Africa for a better living environment

Please see the Return Policy below for instructions.

Return Policy

• Online purchases may be returned within 30 days. Items should be returned in unopened or original condition, with a copy of the packing slip, to our Return Center.
• A refund of the price of the item and any applicable taxes will be issued in the original form of payment used to purchase the item. Please note that this also applies to items received as gifts. If you return a gift, the purchaser will receive a refund in the original form of payment they used to make the purchase.
• Shipping costs will not be refunded unless the item is being returned because it is damaged or defective.

Instructions

Please follow the instructions below when packing and sending your product for return:

1. Send the item in its original packaging.
2. Pack the item carefully so that it will not be damaged during the shipping process.
3. Include a copy of the packing slip.
4. Use a secure shipping method to send the item so that it can be tracked. For example, if you are sending it through the United States Postal Service, please send it via certified mail. We are not responsible for items lost during shipping, and cannot process your return until the item is received.
5. Unless a different return address is specified on your packing slip, all returns should be sent to the following address:
   
       African Reflections
       Attn: Returns
       31 Railroad Avenue
       Albany, NY  12205

Damaged or Defective Products

To return a damaged or defective item, please contact our customer service team by email by clicking on "Contact Us" link below and completing the request form. Please include:

• The Invoice Number from your sales receipt
• Product Number
• Reason for return

Refunds will be issued in the original form of payment used to purchase the item. Please note that in order to receive a refund for the shipping cost of the item, you must contact our customer service team before returning the item to us.